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Pre-sales service
We do not provide samples for the complete machine. In order to support agents and customers, we will give a preferential price for the first few machines. We provide samples for the printing consumables, but the freight should be borne by the client.

In-sales service
The delivery cycle of the ordinary equipment is generally 30-45 days after receipt of deposit. The delivery cycle of the special or large scale equipment is generally 60 to 90 days after receipt of payment.

After-sales service
The quality guarantee period of the product is 13 months after leaving the Chinese port. We can provide customers with free installation, commissioning and training, but the customer is responsible for round-trip air tickets, local meals and engineers allowance.

If the product is damaged due to customer’s incorrect handling, the customer should bear all the costs including costs and freight charges. During the warranty period, if it is damaged caused by our manufacturing failure, we will provide free repair and replacement.

Other service
We can design special products according to customer requirements on various aspects, including style, structure, performance, color, etc. In addition, OEM service is also available.

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